Policies & Procedures
Mandatory PNR contact information:
When making a reservation with Alitalia, it is now mandatory that contact information (in both the US and international destinations) be entered for the passengers traveling on the PNR. This will facilitate smooth communication to the passengers in the event of cancellations or schedule changes during periods when travel agent cannot be reached.
For assistance email: SalesSupportUSCA@alitalia.com
Non-IATA agents:
Your needs and the needs of your clients are important to us. For assistance with reservations, ticketing, fare information, travel documents, please call our special toll-free number 1-800-223-5730 for US agents, or 1-800-361-8336 for Canada agents.
Traveling with pets
To travel within the EU, cats and dogs must have the following:
- A passport issued by a veterinarian listing the vaccinations your pet has received and attesting to its health
- Legible tattoo or microchip
To travel within the United States, cats and dogs must have one of the following documents or information:
1. Valid rabies vaccination certificate
or
2. CDC (Centers for Disease Controls and Prevention) issued unimmunized dog permit (for dogs inadequately immunized against rabies). For further information and to apply for permit, visit https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/dogs.html
or
3. Written (or oral) statement that the dog has been living in a rabies-free country for the past 6 months or since birth. Check the countries list here -> www.cdc.gov/importation/rabies-free-countries.html
View complete details, procedures, and additional charges for traveling with pets.
Important Booking Procedure Advisory
To avoid unnecessary penalties and inconveniences to our passengers, please ensure that:
- Prior to creating bookings, followed by issuance of tickets, all passengers’ names match to the names shown on their respective passports.
- Name on booking, name on ticket, and name on passport are identical.
Please note that if an error is made and the name on the booking/ticket is different from that of the passport, all fare rules and penalties apply to the new tickets issued. There are no name changes permitted, no waivers granted, and no exceptions to rules allowed.
Westbound returning passengers will be required to purchase new tickets at Alitalia’s Airport Ticket Counters in Italy **correctly**, as tickets cannot be accepted with name discrepancies.
Special Assistance for your passengers
Please keep in mind that some special services or accommodations may require 48-hour notice and check-in one hour before the check-in time for the public.
In certain cases, Alitalia may require your passengers to provide a completed Medical information form (MEDIF) and complete Form A “Information for customers requiring special assistance”, which must be signed by the passenger or representative.
Find out more regarding procedures for your clients’ special assistance needs:
- WHEELCHAIRS, OTHER MOBILITY AIDS AND ASSISTIVE DEVICES
- NOTICE AND CHECK-IN FOR CERTAIN SERVICES OR ACCOMMODATION REQUESTS
- BLIND AND VISION IMPAIRED PASSENGERS
- GUIDE OR SERVICE DOGS FOR PASSENGERS WITH DISABILITIES
- OTHER SERVICES FOR HEALTHY TRAVEL
DISTRIBUTION POLICIES
Alitalia, Delta and Air France-KLM have recently published their existing principles, rules and instructions regarding the distribution of their respective procedures and services in accordance with Section 11.3 of the Airline Reporting Corporation-ARC and International Air Transport Association-IATA Resolution 824 sections 3.2 and 4.